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FAQ — Submitting a Claim

  • Who can use the online claim submission form?

    Disability participants with a valid CTA user ID and password can log in via and submit a disability claim.

  • My personal or employer information is not accurate. What do I do?

    Please update your information when completing your claim — it will be updated in our system.

  • A lot of information is asked for, do I have to fill out all of it?

    The more you can provide, the faster we can process your claim. Anything that is required will be marked with an asterisk (*).

  • Why do you ask questions about my spouse or domestic partner and children?

    To correctly process your claim we need to better understand your family situation, including others who may be dependent upon your income for support.

  • Why do you require my Social Security number?

    To ensure proper tax reporting, we collect your Social Security number in connection with your benefit payments.

  • I’m going out on medical leave, but am still working. When should I file a claim?

    We recommend that you file an anticipatory claim two weeks in advance of your leave.

  • How do I update or correct a claim I already submitted?

    Please call us at 800.522.0406 (TTY). Because your claim has already been established, one of our customer service representatives can easily make those changes without your resubmitting a claim form.

  • Do you share my personal information?

    We take our obligation to protect the personal information you provide in connection with insurance transactions very seriously. The Standard does not share our customers' personal information with unaffiliated third parties for the purposes unrelated to processing applications, issuing and servicing our policies or administering claims. You can read more in our corporate notices.

  • What information do you ask of my employer?

    We only ask for information that is pertinent to your disability claim, including salary, start date, cease-work date, sick leave and general employment information.

  • What information do you ask of my doctor?

    We only ask for information that is pertinent to your disability claim, including medical information directly related to your claim.

  • Why can't I submit a life insurance claim online?

    Because the claim system requires that you log in to to access the claim form, most surviving family members won't have proper access. Instead, we provide a paper form that can be mailed or faxed to us. Additionally, a claim may be submitted by phone at 800.522.0406.

The information described here is subject to all terms and provisions of the Group Policy.

Contact Us

Dedicated CTA
Customer Service Department

  • P: 800.522.0406 (TTY)
  • F: 888.414.0393

Available Monday – Friday
7:00 a.m. to 6:00 p.m.
Pacific Time

Standard Insurance Company
CTA Administration
PO Box 4744
Portland OR 97208-4744